Refund and Cancellation Policy

Free trial

New subscribers get a 7-day free trial. You will not be charged if you cancel before the trial ends. If you don't cancel, your subscription starts automatically and you are charged the plan price when the trial ends.

Cancelling

You can cancel anytime from Account → Manage subscription. When you cancel:

• You keep full access until the end of the billing period you've already paid for.
• Your subscription will not renew, and you will not be charged again.
• On a Household plan, household members keep access until the end of that period too.

Refunds

Subscription payments are generally non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or unused receipt scans.

We will refund you if:

• you were charged in error, such as a duplicate charge; or
• you were charged for a renewal and contact us within 7 days of that charge without having used the Service during the new period.

To request a refund, email support@aislesplit.com within 30 days of the charge with the email on your account. Approved refunds go back to your original payment method and usually appear within 5 to 10 business days.

This does not limit any refund rights you have under applicable law.

Changing plans

• Upgrades (Individual to Household, or monthly to yearly) take effect immediately. You're charged a prorated amount for the rest of your current period, with credit for the unused time on your old plan.
• Downgrades (Household to Individual, or yearly to monthly) take effect at the end of your current billing period. You keep your current plan until then.

Contact

Questions about billing? Email support@aislesplit.com.